At Alnoor Academy, we respect your privacy and are committed to protecting the personal information of our students, parents, and website visitors.
This Privacy Policy explains how we may collect, use, store, and protect your information when you visit our website, contact us, register for our programs, or participate in our online classes.
By using our website and services, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit a registration form, or request information about our educational programs.
Depending on the service you request, this information may include:
Parent or guardian's name.
Student's name and age.
Email address.
Phone number or WhatsApp contact details.
Country and time zone for scheduling classes.
Selected educational program.
Preferred class schedule.
Information about the student's learning level and educational needs.
Messages, questions, or feedback submitted to us.
Please provide only the information necessary to arrange and deliver our educational services.
We may also collect limited technical information automatically when you visit our website, depending on the website features and tools in use.
3. How We Use Your Information
Alnoor Academy may use your information for the following purposes:
Responding to inquiries and requests.
Registering students for educational programs.
Arranging free trial classes and regular lessons.
Communicating class schedules and necessary updates.
Matching students with suitable educational programs and teachers.
Monitoring student progress and supporting learning needs.
Processing payments and maintaining relevant records, where applicable.
Improving our website and educational services.
Maintaining website security and preventing misuse.
Meeting applicable legal and regulatory requirements.
We will use personal information only for appropriate purposes consistent with this Privacy Policy and applicable law.
4. Children's Privacy
Alnoor Academy provides educational services to children and adults.
We recognize the importance of protecting children's personal information online.
Parents or legal guardians should submit registration details for children and provide any necessary consent for their participation in our services.
We collect information about children only as reasonably necessary to provide educational services, communicate with their parents or guardians, arrange classes, and support their learning.
We do not intend to collect unnecessary personal information from children.
Parents or legal guardians may contact us to ask about the personal information we hold concerning their child, request corrections, or request deletion, subject to applicable legal and recordkeeping requirements.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, or improve the visitor experience.
Cookies are small files stored on your device when you visit a website.
Depending on the tools installed on our website, cookies may be used for purposes such as:
Essential website functionality.
Remembering user preferences.
Understanding website traffic and performance.
Improving the usability of our pages.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
For information about the specific cookies used on our website, please contact us or review the cookie settings available on the site.
6. Sharing of Personal Information
Alnoor Academy does not sell personal information to third parties.
We may share relevant information only when reasonably necessary for legitimate educational, operational, or legal purposes, such as:
With teachers who need the information to provide educational services.
With website hosting, communication, scheduling, or other service providers supporting our operations.
With payment service providers when necessary to process a transaction.
With legal or regulatory authorities when disclosure is required by applicable law.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
Third-party service providers may process information under their own privacy policies and applicable contractual or legal obligations.
We do not authorize service providers to use student information for purposes unrelated to the services they provide to us, except as otherwise permitted by law.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include appropriate access controls, secure communication methods, and other safeguards suitable for the information we handle.
However, no website, electronic communication method, or online storage system can guarantee absolute security.
For this reason, we encourage parents and students to avoid sharing passwords or unnecessary sensitive information through unsecured channels.
If you believe your information has been accessed or used without authorization, please contact us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
Whether the student is currently enrolled.
Communication and support requirements.
Applicable accounting, legal, or regulatory obligations
The resolution of disputes or other legitimate operational needs.
The need to manage class schedules and educational progress.
When personal information is no longer needed, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on the laws applicable to your circumstances, you or your authorized parent or guardian may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing relies on consent.
Object to certain processing activities where applicable
Request information about how your data is used or shared.
Opt out of optional marketing communications, where offered.
To exercise these rights, please contact us using the details provided below.
We may need to verify your identity or your authority to act on behalf of a child before processing a request.
We will respond in accordance with applicable law.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, online meeting platforms, or communication services used in connection with our educational programs.
These third-party services operate independently and may have their own privacy policies and data handling practices.
Alnoor Academy does not control the privacy practices of external websites.
We encourage users and parents to review the privacy policies of third-party services before providing personal information or using their features.
11. International Data Transfers
Alnoor Academy serves students and families in different countries.
Depending on the website infrastructure and service providers we use, personal information may be processed or stored in countries other than the country where the student or parent resides.
Where international data transfers occur, we will take steps required by applicable law to protect personal information.
Parents and students may contact us for further information about relevant data handling practices.
12. Educational Communications and Marketing
We may contact students or parents regarding registration, class scheduling, educational progress, service updates, and other communications necessary to provide our services.
Where we offer newsletters or promotional communications, we will respect applicable consent and marketing requirements.
Recipients may request to stop receiving optional promotional communications by following the available unsubscribe instructions or contacting us directly.
Stopping promotional communications will not necessarily prevent us from sending essential messages relating to an active enrollment or requested service.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our educational services, website functionality, data handling practices, or applicable legal requirements.
When changes are made, we will publish the revised policy on this page and update the date shown at the top.
Where required by law, we will provide additional notice or obtain consent for relevant changes.
We encourage visitors and parents to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us.
